User Guide

[Cards accepted]
The following cards are accepted:
All credit card companies allow you to pay in full.

• VISA
• MASTER
• AMEX
• JCB

【remarks】

• If your credit card cannot be used due to your usage status, etc., we will guide you in changing your credit card information or payment method, or cancel your order.
• If you do not change your credit card information or payment method within 7 days after we notify you, your order will be cancelled.

*We may ask you to verify your identity (by phone, etc.) when placing an order.
*Credit cards in a name other than your own cannot be used.
*Due to the payment system, we do not issue credit card receipts.

[Bank transfer details]
Mitsubishi UFJ Bank
Ueno Branch
Branch number 337
Normal 0329459 Ka) Kofuku

【remarks】

• After you place your order, we will send you an email with payment instructions.
• Shipping procedures will begin after we confirm your payment status.
• If the shop changes the price, the amount will be different between when you place your order and when the payment information email is sent.
  Please check the amount stated in the payment information email before making payment.
• If payment is not received within 14 days, your order will be cancelled.
• Please check the website of the financial institution you will be using in advance to see their operating hours for transfers. If you are unable to transfer at the bank counter during holidays or other times, please transfer via ATM or online banking.
• We apologize for the inconvenience, but please note that bank transfer fees will be borne by the customer.

* Please make payment from an account in the name of the person placing the order. If payment is made under a name other than the person placing the order, we may not be able to confirm the payment.

If you choose cash on delivery, please pay the shipping fee to the delivery company when you receive the product.

For deliveries within Japan, we offer free shipping nationwide, regardless of the purchase contents or delivery address.

For purchases shipped outside of Japan, a flat shipping fee of 5,000 yen will be charged.

[Delivery company]
Sagawa Express

[Name of delivery service]
Courier delivery service

【remarks】
● Timing of product shipment
Unless otherwise specified,
In the case of prepayment (e.g. bank transfer) ⇒ Your order will be shipped within 2 business days after we confirm your payment.
For payments made by other means (e.g. credit card) ⇒ Your order will be shipped within 2 business days after your order is confirmed.
*In the case of prepayment, the estimated delivery date may vary depending on when you make your payment.

● Regarding pre-ordered items <br/>Depending on the release date, we may not be able to deliver the item on the desired delivery date.
Also, depending on the release date , shipping may take longer than regular products. Pre-order items cannot be shipped together with regular products.

● About delivery boxes
If you would like your order delivered to a delivery box, please write this in the comments section when placing your order.

We do not sell or ship products to areas outside of the regions where our company has branches.

Please note that if customs duties or import taxes are incurred upon delivery of the product, the recipient (purchaser) will be responsible for payment.
As customs regulations vary by country, please check with the customs office in your country of residence for details.

You can cancel your order within 30 minutes of placing it, regardless of the reason, via our contact form .

Please note that we do not accept cancellations due to customer convenience if more than 30 minutes have passed since the order was placed.
Please be aware of this in advance.

We do not accept refunds due to customer convenience.

We do not accept exchanges due to customer convenience.

Refunds will be issued under the following conditions.

[Conditions for eligibility]
Generally, only unused items that have been reported via phone or email within the eligible period will be accepted.
We do not accept returns, exchanges, or cancellations due to differences in image, size, or customer's personal reasons.

[Eligible period]
Only applicable if contacted within 3 days of product arrival.
We cannot process requests made after this period.

[Refund amount]
Full product price

[Return shipping costs]
Covered by the store

[Notes]
Please inform us of your wish to receive a refund via phone or email.

We do not accept exchanges due to defective products.

[Inquiry Form]
If you wish to cancel or return an item, please contact us using the inquiry form .

〒110-0005
5-19-5 Ueno, Taito-ku, Tokyo
To: KOUFUKU Co., Ltd.

Phone number: 03-6770-7028