User Guide

【Accepted Cards】
The cards accepted are as follows:
All cards support one-time payment.

• VISA
• MASTER
• AMEX
• JCB

【Notes】

• If your credit card cannot be used due to your usage status or other reasons, we will ask you to change your credit card information or payment method, or we may cancel your order.
• If you do not change your information within 7 days after being notified to update your credit card details or payment method, your order will be cancelled.

※ We may request identity verification (such as via phone) when you place an order.
※ You cannot use a credit card under a name different from your own.
※ Due to our payment system, we do not issue credit card transaction receipts.

【Bank Details】
MUFG Bank (Mitsubishi UFJ Ginko)
Ueno Branch
Branch Number 337
Ordinary Account 0329459 K.K. Kofuku

【Notes】

• After your order is placed, we will send you an email with payment instructions.
• Shipping procedures will begin once your payment has been confirmed.
• If the shop changes the total amount, the amount at the time of your order and the amount in the payment instruction email may differ. Please check the amount listed in the payment instruction email before making your payment.
• If payment is not confirmed within 14 days, your order will be cancelled.
• Please check the operating hours of your financial institution in advance. If you are unable to make a transfer at a bank counter during holidays, etc., please use an ATM or online banking.
• Please note that any bank transfer fees must be borne by the customer.

※ Please make the payment from an account in the name of the person who placed the order. If payment is made under a different name, we may be unable to confirm your payment.

If you have chosen cash on delivery, please pay the delivery company when you receive your order.

For deliveries within Japan, we offer free shipping nationwide, regardless of the purchase contents or delivery address.

For purchases shipped outside of Japan, a flat shipping fee of 5,000 yen will be charged.

【Shipping Provider】
Sagawa Express

【Shipping Service Name】
Hikyaku Takkyubin

【Remarks】
● Timing of product shipment
Unless otherwise specified:
For prepaid payments (e.g., bank transfer) ⇒ We will ship within 2 business days after confirming your payment.
For other payment methods (e.g., credit card) ⇒ We will ship within 2 business days after confirming your order.
*For prepaid payments, the scheduled delivery date may shift depending on when your payment is received.

● Regarding pre-order items
Depending on the release date, we may not be able to deliver on your requested date.
Additionally, depending on the release date, it may take longer to ship than regular items. Pre-order items cannot be shipped together with regular items.

● Regarding delivery lockers
If you would like your package to be delivered to a delivery locker, please indicate this in the remarks field when placing your order.

We do not sell or ship products to areas outside of the regions where our company has branches.

Please note that if customs duties or import taxes are incurred upon delivery of the product, the recipient (purchaser) will be responsible for payment.
As customs regulations vary by country, please check with the customs office in your country of residence for details.

You may cancel your order for any reason within 30 minutes of placing it via our contact form.

Please note that we do not accept cancellations for customer-related reasons after 30 minutes have passed since the order was placed.
We appreciate your understanding.

We do not accept refunds for customer-initiated returns.

We do not accept exchanges due to customer preferences.

Refunds will be issued under the following conditions.

[Conditions for eligibility]
Generally, only unused items that have been reported via phone or email within the eligible period will be accepted.
We do not accept returns, exchanges, or cancellations due to differences in image, size, or customer's personal reasons.

[Eligible period]
Only applicable if contacted within 3 days of product arrival.
We cannot process requests made after this period.

[Refund amount]
Full product price

[Return shipping costs]
Covered by the store

[Notes]
Please inform us of your wish to receive a refund via phone or email.

We do not accept exchanges for products due to defects or other issues.

[Contact Form]
If you wish to cancel or return an item, please contact us via the contact form.

5-19-5 Ueno, Taito-ku, Tokyo 110-0005
Attn: KOUFUKU Co., Ltd.

Phone: 03-6770-7028